Grupo EIC Iberia SL Privacy Policy

Protecting your private information is our priority. This statement of Privacy explains which personal data we (Grupo EIC Iberia SL) collect and how we use such personal data when you use the Grupo EIC Iberia SL website to make purchases or utilize any services we provide.

This privacy statement covers both historical and future personal data. By agreeing to this policy you agree to your data being processed, this includes not only personal data collected from you in the future in accordance with this privacy statement, but also your personal data that we might already have on file through previous interactions.

Information We Collect.

We collect personal information from you when you create an account on our site, place an order, request services, or subscribe to our newsletter.  When using any of these services you may be asked to provide your full name, company name, email address, billing/shipping address, phone number, and in some cases, industry.  Some information is collected automatically when you use our site, such as information from your device and Internet browser, which may include: the device you use to access or use our site, your IP address, the type of browser or application you are using to access our products and services, the identity of the page or feature you are requesting, referring and exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit, and number of clicks (collectively, “Non-Identifiable Data”). We also collect information through the use of cookies, web beacons, and other technology. See below for more details.

How We Use Your Information

The information we collect from you may be used to further Grupo EIC Iberia SL’s legitimate interests in one of the following ways:

    To provide our products and services and as necessary to fulfill any terms and conditions, including for the specific purposes for which you provide the information.
    To personalize your experience – Your information helps us to better respond to your personal needs.
    To improve our customer service – Having your information allows us to more effectively respond to your customer service requests and support needs.
    To process transactions – We collect information that is necessary for us to accurately fulfill orders placed on the site, create quotes, and process returns.
    To send periodic emails – The email address you provide will be used to send you information and updates about your order and if you choose* we may send you occasional company news, updates, product announcements or service information.  *You must opt in to receive our newsletter or be included in our email marketing efforts.
    To attempt to keep our products and services secure and to protect against fraud, spam, and abuse.
    To comply with legal obligations, court orders or to prosecute and defend legal claims.
    To protect Grupo EIC Iberia SL’s or a third party’s legitimate interests.
    To further a public interest.
    To use information in accordance with your consent, which you can revoke at any time.

How We Protect Your Information

Grupo EIC Iberia SL incorporates physical, electronic, and administrative procedures to protect the confidentiality of your personal information, including SSL encryption for all webpages and financial transactions throughout our site.  We also take several steps to protect your personal information in our facilities. Access to your personal information is restricted to only employees who need access in order to carry out a specific job function related to business you conduct with us.  When you visit Grupo EIC Iberia SL you access servers that are kept in a secure physical location and are behind a secure electronic firewall.

How Long We Keep Your Information

We keep your personal data for as long as we consider necessary or reasonable to comply with the applicable laws, or for as long as this is necessary for the purposes for which they were collected. We delete your personal data as soon as they are no longer required, if you request that we delete your information (as described below), and in any case after the end of the maximum retention period prescribed by law.

Use of Your Information

We may share or use your information when we have your consent.  You may revoke your consent at any time by providing notice to us at sales@eiccontrols.com.   We may also preserve or disclose your personal information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process to establish, protect, or exercise our legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. We may preserve or disclose your personal information in order to protect the rights, property, or safety of a user or any other person. We may preserve or disclose your personal information to investigate or prevent a violation by you of any contractual or other relationship with us or your illegal or harmful activity. 


Sharing Information

We DO NOT sell, trade, or otherwise transfer to outside parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  We may share non-personally identifiable visitor information with third parties for marketing, advertising, or other uses.

Cookie policy

Cookies are small text files containing small amounts of information which are downloaded to your computer or device when you visit a website.  Cookies send data back to the originating website on each subsequent visit, or shares data with another website that recognizes that cookie.

Cookies do not typically identify you as an individual, just the device you are using. For further information on cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit http://www.allaboutcookies.org.

Third party vendors, whose services we use, including Google, will place cookies on web browsers to serve ads based on past site visits to our website. These same third parties use cookies to serve ads based on a user’s prior visits to our website. This allows us to make special offers and continue to market our products and services to those who have shown previous interest in said products and services.

You can set preferences for how Google advertises to you using the Google Ad Preferences page.

Grupo EIC Iberia SL utilizes trusted third parties for external services like web traffic analysis and advertising. These trusted third parties may also use cookies on our site.

Children’s Privacy

The services of Grupo EIC Iberia SL are intended for general audiences and not for children under the age of 13.  We do not knowingly collect personal information from children under the age of 13 and if we become aware of such collection, we will take reasonable steps to delete such information as soon as practicable.

Business transfers

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. Any acquirer of our assets may continue to process your personal information as set forth in this Policy.

Correcting, updating, accessing, or removing personal information

You can correct, update, or remove your personal information if it changes or if you no longer want to receive information from us beyond information related to our services. This can be done by emailing a request to sales@eiccontrols.com. You may also request access to your personal information that we collect by sending a request to sales@eiccontrols.com. We may not be able to completely remove your personal information from our systems in certain circumstances. For example, we may retain your personal information for legitimate business purposes, if it may be necessary to prevent fraud or future abuse, if required by law, or as retained in our data backup systems or cached or archived pages. All of your personal information that we keep will continue to be subject to the terms of this Privacy Policy.  Note also that some of the content you have shared or that others have copied may remain visible after you delete your account.  Some of your information might remain visible in search engine results until their caches refresh.

If you are a resident of the European Union (“EU”), Grupo EIC Iberia SL is the controller of your personal data for the purposes of EU data protection law. If you are habitually located in the European Union, you have the right to access, rectify, download or erase your information, as well as the right to restrict to and object to certain processing of your information.  While some rights apply generally, some are limited to specific circumstances.  You can access and port much of your information by sending a formal request to us at sales@eiccontrols.com.  You can rectify, restrict, limit or delete much of your data by sending a formal request to us at sales@eiccontrols.com.  Grupo EIC Iberia SL will respond to requests within 10 business days.  You can object to the processing of your information in certain circumstances and Grupo EIC Iberia SL will cease processing your information unless there are legitimate grounds to continue to process or when necessary for legal reasons.  You have the right to withdraw your consent to processing your information at any time.  You can withdraw consent by sending us a formal request to do so at sales@eiccontrols.com.  In some instances, Grupo EIC Iberia SL may continue to process information after consent has been withdrawn if there is a legal basis to do so or if the withdrawal of consent was limited to certain processing activities.

To make any requests pursuant to this Policy or to ask any questions about it, you may contact us by email at sales@eiccontrols.com or by mail by writing to:

Grupo EIC Iberia SL
Attn: Privacy Officer
Avenida de Madrid, 48
28802 Alcalá de Henares
Madrid

All subject access requests must come from the account owner.  For example: if making a request to delete personal data associated with a parent “company” account, then the request must come from an authorized company agent at the corporate level. This rule would apply to any subject access request that might affect another person or stakeholder.

We reserve the right to request proof of account/information ownership before processing any subject access requests.

Reach of this Policy

The majority of personal information we collect is obtained online through our website and this Privacy Policy is limited to that information.  We also may collect information from you offline, where we also try to safeguard the privacy of your personal information.  Your personal information might be collected when you communicate with us by phone, mail, or fax.  We will only ask for personal information we need to process your request or transaction.  If we need to store information, such as a credit card number to process a service or order, it is entered into our database using SSL encryption (see How We Protect Your Information above).  There are other ways we might learn of personal information offline (such as through written materials included with an item you are shipping to us), and this Privacy Policy doesn’t discuss or attempt to predict all those methods or uses. We will always treat any offline collection, uses, and disclosures of information consistently with our relevant online practices.

Changes to this Privacy Policy

We reserve the right to change, modify, add, or remove portions of this Privacy Policy. We will post notice of modifications to this Privacy Policy on this page. Changes will become effective immediately but will not apply retroactively. If you do not agree to the modified Privacy Policy you should immediately discontinue your use of our site and services and delete your account