Terms and Conditions
All prices are in EUROS. Pricing is subject to change without notice.
If you are dissatisfied with any product from GRUPO EIC IBERIA SL, you may return it within 5 days of purchase (does not apply to special orders) for a full refund of the purchase price minus shipping costs. Calibration fees are non-refundable. Customer is responsible for all inbound and outbound shipping/freight charges*. All items must be returned 100% complete, in the same condition as when sold, and in the original unmarked packaging as provided by the manufacturer. All packing materials, manuals, CD’s, blank warranty cards and other accessories and documentation must be included. Returns beyond 5 days will be considered on a case-by-case basis and may be subject to a restock fee. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee up to but not limited to 25%. Non-stock items (special order) will be subject to a minimum 15% restock fee. For quantities of three (3) or more returned items, a minimum 15% restocking charge will be applied. You must contact us for an RMA (Return Material Authorization) number, prior to returning any items. Returns without an RMA will not be accepted. Failure to pay duties, taxes and fees does not constitute reason for return of product.
*If returning an item from outside the Spain customer is responsible for paying any applicable duties, taxes, or fees. Grupo EIC Iberia SL reserves the right to withhold a portion of the refund to cover these fees if applicable.
Grupo EIC Iberia SL does not offer any expressed or implied warranties on the products it sells. However, most of the products available through Grupo EIC Iberia SL are covered by Manufacturers’ Warranties. If you have a product that you feel failed while under the warranty period, please contact our Technical Support department for assistance. All products sent in for warranty repair or replacement must be accompanied by a RMA (Return Material Authorization). Shipments to Grupo EIC Iberia SL without a RMA will not be accepted. Customer is responsible for both incoming and outgoing freight for all warranty claims. This includes shipping charges to send products to the manufacturer for evaluation/repair. Freight charges for products that must be returned to an overseas manufacturer will be much higher than those located domestically. Whether an item is repaired or replaced under warranty is at the sole discretion of the manufacturer. If you have any questions with regard to warranty, please do not hesitate to contact us.
Payment to be in EURO funds only. Payment through credit card (MasterCard, Visa or American Express), PayPal or bank wire transfer.
For orders outside of the Spain the customer is responsible for any customs charges, duties, fees and import taxes in customer's country. These fees are not reflected in the shipping charges. Check with your local customs office for possible charges. Failure to pay duties, taxes and fees does not constitute reason for return of product.
Credit Card Payment
For fraud prevention purposes Grupo EIC Iberia SL reserves the right to verify orders through a variety of means.
Grupo EIC Iberia SL reserves the right to cancel your order and void/credit the corresponding credit card charge if we are not satisfied as to the authenticity of the order.